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--- faq [2026/05/11 04:16] – [System Setup] chillhubadmin
+++ faq [2026/05/11 06:35] (current) – [System Setup] chillhubadmin
@@ Line 17: / Line 17: @@
 ++++
+++++ How many decimal places does Chillhub support? |
+Chillhub supports different decimal precision depending on the field:
+  * Purchase Invoice Item Unit Price - up to **6 decimal places**
+  * Item quantities - up to **4 decimal places**
+  * Monetary fields (totals, amounts) - up to **2 decimal places**
+Note: Purchase Invoice Item Unit Price supports the higher precision (6 decimals) to handle rounding differences when allocating supplier invoice amounts across items.
+++++
 ===== Sales =====
@@ Line 702: / Line 710: @@
 ++++
-===== Staff & Sub-Users =====
+===== Sub-Users =====
+++++  How do I enable the Sub-user add-on? |
-++++ How can I enable my staff to submit their claims to Chillhub? |
+Go to **User Menu** → **Subscription**.
-**Step 1: Set Permission**
+In the **Add-On: 10 Sub-users** section, set the **Add-on Quantity** based on how many packs you need. Each unit represents **10 sub-users**.
-  - Go to Sub-Users
-  - Click Sub-User Roles
+For example:
-  - Update settings:
+  * Add On Qty 1 = up to 10 sub-users
-    * Set Expenses → Self-Service
+  * Add On Qty 2 = up to 20 sub-users
-    * Set Accounting (Chart of Accounts) → Select Only
+  * Add On Qty 3 = up to 30 sub-users
-**Step 2: Staff Submit Claim**
+Click **Save** to activate the add-on.
-  - Go to Expenses
-  - Click + New
-  - Take a photo of the receipt (Amount and reference number will be auto-populated)
-  - Review and confirm details
-  - Click Save as Submitted
 ++++
+++++ How do I enable expense claim submission for employees in Chillhub |
-++++ If I have many staff members and want to give them login permissions, what should I do? |
+**Setup: Create Sub-User Role**
+  - Open **Sub Users** from User Menu
-You can create sub-users and assign them specific access permissions.
+  - Select **Sub-user roles** tab
-  * Each staff will have their own login
+  - Click **New** button to create a sub-user role.
-  * Access can be controlled based on their role
+  - Set permissions as follows:
-  * They can log in via: app.chillhub.com.my
+    * For employees, set **Business Transaction** → **Expense** → **Self-Service**
+      * Permission to create, view, and submit **own expenses only**. Approval access is not allowed.
-Learn how to set up sub-users here: https://wiki.chillhub.com.my/doku.php?id=subuser
+    * For approvers, set **Business Transaction** → **Expense** → **Full Access**
+      * Permission to view, create, edit, approve, reject, cancel, and manage **all expenses**.
+**Employee submit expenses**
+  - Open **Expense** page from main menu
+  - Click the **New** button
+  - Upload **Receipts** or support documents
+  - Select **Expense Account**
+  - Enter all fields:
+    * **Date**
+    * **Description**
+    * **Amount**
+    * **Reference No.**
+  - **Save** the expense as **Submitted**
+**Manager approve expenses**
+  - Open **Expense** page from main menu
+  - Click **Select Status** and select **Submitted**
+  - Click {{mdi>pencil}} to open the expense
+  - Review details of the submitted claim
+  - Enter **Remark** if needed
+  - **Save** the expense as **Approved** or **Rejected**
 ++++
-++++ How many people can log in at the same time? |
+++++ Can multiple users access Chillhub from different devices at the same time? |
-A single login can be used simultaneously across multiple devices and by different users.
+A single account can be logged in and **used simultaneously across multiple devices**, and it may also be accessed by different users.
-If you need different permission levels and want to track actions by individual employees, you can create sub-users with specific roles and access rights.
+However, for better control and traceability, especially in a multi-employee environment, it is recommended to create **Sub-Users** with individual login credentials and role-based permissions.
+This allows you to:
+  * Assign **different access levels** for each employee
+  * Track actions by individual users (**audit trail**)
+  * Improve security and accountability
-Learn how to set up sub-users here: https://wiki.chillhub.com.my/doku.php?id=subuser
+Learn how to set up sub-users [[subuser|here]]
 ++++
@@ Line 781: / Line 809: @@
 ++++ I just registered for Chillhub; what should I do now for setup? |
-**How to set up system settings?**
+Check out the [[initial_data|setup guide]] for step-by-step instructions on configuring your system, including settings, master data, inventory, pricing, and chart of accounts.
+\\ This will help you get your Chillhub account fully ready for daily operations.
-Learn how to configure essential features such as e-Invoice, tax rates, document headers, templates, teams, warehouse, and employees: https://wiki.chillhub.com.my/doku.php?id=initial_data
-**How to manage accounting settings?**
-Learn how to:
-  * Manage Chart of Accounts
-  * Configure Financial Period at button {{mdi>calendar-range}}
-  * Manage Account Rules at button {{mdi>gavel}}
-Guide here: https://wiki.chillhub.com.my/doku.php?id=accountchart
 ++++
-++++ What is the logo size I should prepare for Chillhub? |
+++++ What is the recommended company logo format and size used in Chillhub? |
+Chillhub supports common web image formats, including **JPEG, PNG, GIF, WebP, SVG, and AVIF**.
+\\ **Recommended maximum logo dimensions:**
+  * **Max width**: 567 pixels
+  * **Max height**: 132 pixels
-\\ **Max width** — 567 pixels
+If the uploaded logo exceeds these dimensions, it will be **automatically resized proportionally** to fit.
-\\ **Max height** — 132 pixels
-\\ If the logo exceeds these dimensions, it will be resized proportionally.
+To upload your logo:
+  - Go to **User Menu** → **Settings** → **General**
+  - Upload your company logo in the designated section
 ++++