Differences

This shows you the differences between two versions of the page.

--- faq [2026/05/11 06:05] – [Staff & Sub-Users] chillhubadmin
+++ faq [2026/05/11 06:35] (current) – [System Setup] chillhubadmin
@@ Line 710: / Line 710: @@
 ++++
-===== Staff & Sub-Users =====
+===== Sub-Users =====
+++++  How do I enable the Sub-user add-on? |
+Go to **User Menu** → **Subscription**.
+In the **Add-On: 10 Sub-users** section, set the **Add-on Quantity** based on how many packs you need. Each unit represents **10 sub-users**.
+For example:
+  * Add On Qty 1 = up to 10 sub-users
+  * Add On Qty 2 = up to 20 sub-users
+  * Add On Qty 3 = up to 30 sub-users
+Click **Save** to activate the add-on.
+++++
 ++++ How do I enable expense claim submission for employees in Chillhub |
@@ Line 742: / Line 754: @@
   - **Save** the expense as **Approved** or **Rejected**
-++++
 ++++
-++++ How many people can log in at the same time? |
+++++ Can multiple users access Chillhub from different devices at the same time? |
-A single login can be used simultaneously across multiple devices and by different users.
+A single account can be logged in and **used simultaneously across multiple devices**, and it may also be accessed by different users.
-If you need different permission levels and want to track actions by individual employees, you can create sub-users with specific roles and access rights.
+However, for better control and traceability, especially in a multi-employee environment, it is recommended to create **Sub-Users** with individual login credentials and role-based permissions.
+This allows you to:
+  * Assign **different access levels** for each employee
+  * Track actions by individual users (**audit trail**)
+  * Improve security and accountability
-Learn how to set up sub-users here: https://wiki.chillhub.com.my/doku.php?id=subuser
+Learn how to set up sub-users [[subuser|here]]
 ++++
@@ Line 793: / Line 809: @@
 ++++ I just registered for Chillhub; what should I do now for setup? |
-**How to set up system settings?**
+Check out the [[initial_data|setup guide]] for step-by-step instructions on configuring your system, including settings, master data, inventory, pricing, and chart of accounts.
+\\ This will help you get your Chillhub account fully ready for daily operations.
-Learn how to configure essential features such as e-Invoice, tax rates, document headers, templates, teams, warehouse, and employees: https://wiki.chillhub.com.my/doku.php?id=initial_data
-**How to manage accounting settings?**
-Learn how to:
-  * Manage Chart of Accounts
-  * Configure Financial Period at button {{mdi>calendar-range}}
-  * Manage Account Rules at button {{mdi>gavel}}
-Guide here: https://wiki.chillhub.com.my/doku.php?id=accountchart
 ++++
-++++ What is the logo size I should prepare for Chillhub? |
+++++ What is the recommended company logo format and size used in Chillhub? |
+Chillhub supports common web image formats, including **JPEG, PNG, GIF, WebP, SVG, and AVIF**.
+\\ **Recommended maximum logo dimensions:**
+  * **Max width**: 567 pixels
+  * **Max height**: 132 pixels
-\\ **Max width** — 567 pixels
+If the uploaded logo exceeds these dimensions, it will be **automatically resized proportionally** to fit.
-\\ **Max height** — 132 pixels
-\\ If the logo exceeds these dimensions, it will be resized proportionally.
+To upload your logo:
+  - Go to **User Menu** → **Settings** → **General**
+  - Upload your company logo in the designated section
 ++++