Chillhub FAQ

1. From Main Menu → Operational Data → Audit Trail
2. Add one or more Criteria to filter results:
   • Date From/To - View activities within a specific date range
   • Entity Type - Select the type of record (e.g. Invoice, Sales Order, Product)
   • Action - Type of activity performed (e.g. Create, Update, Delete)
   • Username - User who performed the action
   • Transaction Ref. - Reference number of the related document
   • Changes - Details of what was modified in the record
3. Click Search to view the matching audit trail records.

Chillhub supports different decimal precision depending on the field:

• Purchase Invoice Item Unit Price - up to 6 decimal places
• Item quantities - up to 4 decimal places
• Monetary fields (totals, amounts) - up to 2 decimal places

Note: Purchase Invoice Item Unit Price supports the higher precision (6 decimals) to handle rounding differences when allocating supplier invoice amounts across items.

• Product: Represents specific goods, items and parts offered by the organization
• Product Type: Used when specific product model are unknown or not tracked in the system
• Service: Additional charges or non-physical offerings that your company provides
• Custom: Enter free text to define an item not covered by the predefined master data

• Go to Quotation Page
• click the Options button on the confirmed quotation
• Choose:
  • Create/Edit Sales Order for confirmed orders, or
  • Create/Edit Invoice to proceed with billing
• Review the details and Save
• Quotation status will be updated to Accepted.

• Go to Invoice/Sales Order Page
• Check the “Scheduled” column
• A ✅ tick indicates that the invoice/sales order is scheduled

• Go to Sales Order Page
• Check the “Invoice No.” column
  • If Invoice No. is empty → no invoice has been created yet
  • If Invoice No. exists → an invoice has already been created
• A sales order that has been invoiced cannot be edited. If changes are required, please update the corresponding invoice instead.

You must activate Multi-currency add-on in the subscription plan to be able to select foreign currencies.

• From the Invoice Page, click “New” to create a new invoice.
• Expand More Information panel
• In the Currency field, select the foreign Currency
• Click the button to fetch the latest exchange rate from Bank Negara Malaysia.
• Optionally, you may enter your own exchange rate

Items

• At items tab, a Currency Toggles is available to switch the displayed amounts between local and foreign currencies.
• Click “New” to create items
• Unit Price is available in both local and foreign currencies.
• Updates to Unit Price in either currency will automatically recalculate the corresponding value using the exchange rate.
• Click View Document — the generated invoice will be in the selected foreign currency

Payments

• At payments tab, a Currency Toggles is available to switch the displayed amounts between local and foreign currencies.
• Click “New” to record new payment
• Amount is available in both local and foreign currencies.
• Enter an exchange rate for the payment.
• Updates to Amount in either currency will automatically recalculate the corresponding value using the exchange rate.
• Any exchange rate difference between invoice and payment will be calculated as Foreign Exchange Gain/Loss
  • This will be recorded in the Foreign Exchange Gain/Loss Account

The same applies to Quotations, Sales Orders, and Expenses

• Go to Invoice Page.
• Click the button for specific invoice.
• Select the Payment tab.
• Click + New to record a new payment.
• Enter payment details such as amount, date, method.
• If the payment amount is less than the invoice total, the invoice will show “Partial” in the Payment Status

This means payment has been received but not fully settled.

Both options will save the document.

• Save & Close — Saves the document and closes the form. No further action is needed.
• Save & Continue — Saves the document but keeps the form open, allowing you to continue editing or complete additional actions.

Monthly Sales Metrics

• Total Billed = Total billed invoices and their adjustments (Credit/Debit Notes)
• Total Unbilled = Sales Orders where invoices have not yet been issued
• Total Sales = Total Billed + Total Unbilled

Monthly Financial Metrics

• Total Revenue = Total Billed Invoice + Credit & Debit Notes + Other Income within the selected month.

Note:

• A timing difference may occur. For example, a March invoice with an April Debit Note will be included in Total Billed (March), but the Debit Note will be reflected in Total Revenue (April).

A stock return may involve three steps:

• Returning the physical stock to the warehouse
• Adjusting the invoice accordingly
• Refunding the payment to the customer

First, go to Invoice Page, click the button for specific invoice.
Part 1 — Return the stock

1. Select Delivery tab
2. Click the Add More button
3. Select New Return Note
4. Enter the date and quantity to return for each item
5. Select the warehouse in Auto Return To to automatically receive the returned stock.
   • Alternatively, stock can be returned manually upon item arrival via the shipping page
6. Save the Return Note

Part 2 — Adjust the invoice

1. Go to Adjustment tab, click New button
2. Select Credit
3. Enter credit amount (the amount to be deducted from the invoice).
4. Provide a description for the adjustment
5. For each item, enter the actual delivered quantity in New Qty (set to 0 if fully returned)
6. Save the Credit Note.

Part 3 — Refund payment to customer

1. Go to the Payment tab and click New button
2. Enable the Refund checkbox
3. Enter the refund amount
4. Review the Cash Account (bank account used to transfer the refund)
5. Save the payment

Once completed, save the invoice.

| Adding or changing item for an existing invoice may involve three steps:

• Add the product to the invoice
• Record the delivery changes
• Adjust the invoice accordingly

First, go to Invoice Page, click the button for specific invoice.
Part 1 — Add the product to the invoice

1. Select the Items tab
2. Click the New button
3. Add the product, without specifying in the quantity and price.

Part 2 — Record the delivery changes
To ship the new item

1. Go to Delivery tab
2. Click + New
3. Enter the date and quantity for the new item
4. Select the warehouse in Auto ship from to automatically ship the new item.
   • Alternatively, stock can be shipped manually on the delivery date via the shipping page
5. Save the delivery note

To return or replace the wrong item:

1. Click the Add More button
2. Select New Return Note
3. Enter the date and quantity to return for each item
4. Select the warehouse in Auto Return To to automatically receive the returned stock.
   • Alternatively, stock can be returned manually upon item arrival via the shipping page
5. Save the return note

If items have not yet been shipped, you can directly adjust the Qty to Deliver on the existing delivery note.

Part 3 — Adjust the invoice

1. Go to Adjustment tab, click New button
2. Select Debit
3. Enter debit amount (the amount to be added to the invoice).
4. Provide a description for the adjustment
5. For each item, enter the actual delivered quantity in New Qty (set to 0 for the old item)
6. Save the Debit Note.
7. Click Save

If partial customer information is available

• Fill in the Customer fields with the available details and enter “NA” for any missing information
• In the LHDN e-Invoice section, enable “Submit as Consolidated e-Invoice”
• Save the invoice as usual

If no customer information is available

• Enable Anonymous Sales (Customer fields will be disabled)
• Save the invoice as usual
• The transaction will be submitted as Consolidated e-Invoice to LHDN

However, if the customer requests an e-Invoice (e.g. B2B transactions), full customer details must be obtained before submission.

Chillhub submits all consolidated e-Invoices individually, with automatic submission scheduled 7 days after the invoice is issued.

This allows the seller time to submit the invoice as an individual e-Invoice if requested by the customer.

This depends on the time elapsed after issuance:

Before the consolidated e-Invoice is submitted (within 7 days of issuance)

• You can edit the invoice
• Complete the customer details
• Disable the Submit as Consolidated e-Invoice option
• Save the invoice as usual.

If the consolidated e-Invoice has already been submitted:

• Within 72 hours
  • You can cancel the invoice
  • Then issue a new invoice with the updated information
• After 72 hours
  • Issue a Credit Note to reverse the original invoice
  • Then issue a new invoice with the updated information

This depends on how much time has passed since submission to LHDN MyInvois:

Within 72 Hours

• You can cancel the invoice
• Then issue a new invoice with the updated information

After 72 Hours

• Issue a Credit Note to reverse the original invoice
• Then issue a new invoice with the updated information

An invoice is a legal document. Once it is saved as Issued, it becomes a formal financial record. Allowing modifications after it has been sent to a customer or reported to tax authorities may lead to compliance issues.

Any changes must therefore be made through proper adjustments, such as issuing a Credit Note or cancelling the invoice.

According to the e-Invoice guidelines (2.3.6), cancellations can only occur within *72 hours of validation*. After this period, adjustments must be made through a debit or credit note, rather than modifying the original e-Invoice directly.

It depends on whether the item is inventory-related or not:

• If it is inventory-related (stock items):
  • Key it using the Purchase module
  • Purchase Delivery and Replenish
    • Item quantity will be added to Quantity on Hand in inventory
  • Purchase Invoice
    • Item unit cost will be posted to the Inventory Account
    • When sales occur, cost will be recognised under Cost of Goods Sold (COGS) using FIFO (First-In, First-Out) valuation
• If it is non-inventory related (non stock items):
  • Key it into the Expenses module
  • Record it under Cost of Goods Sold (COGS) or the relevant expense account

Step 1: Create Purchase Order (Procurement & Purchasing Team)

1. Go to Purchase Order Page
2. Click + New
3. Enter Order Date and Supplier information.
4. Go to Items tab, click the New button
5. Select products and enter quantity and price
6. Once all items are added, click View Document and send it to the supplier.
7. Save the Purchase Order

Step 2: Record Stock Arrival (Warehouse Team)
When stock arrives:

1. Click button for the specific purchase order
2. Go to Delivery tab
3. Click the + New button
4. Enter Delivery Note No. and Delivery Date from the supplier delivery notes
5. Enter Quantity to Deliver for each received item.
6. Select a warehouse in Auto Replenish To to automatically increase the quantity on hand to the selected warehouse.
   • Alternatively, replenishment can be done via the Replenishment page, which supports multiple warehouse selection and barcode scanning
7. Click the Apply button
8. Save the Purchase Order

Step 3: Key in Purchase Invoice (Finance Team)
When supplier invoice arrives:

1. Click button for the specific purchase order
2. Go to Invoice tab
3. Click the + New button
4. In General Tab, enter Supplier Invoice No., Invoice Date
5. In Items Tab, enter Quantity and Unit Price for each item invoiced.
   • Any additional charges or taxes should be allocated into the unit price so that the total matches the invoice amount.
   • The item unit price will be used as the unit cost.
6. Click the Apply button
7. Save the Purchase Order

• Purchase Orders
  • Managed by Procurement & Purchasing Team.
  • This is where you confirm what you intend to buy from the supplier.
  • Acts as a request and agreement, but no stock or accounting entry is affected yet
  • Allows the system to calculate Open P/O Quantity in the Inventory Page — showing quantities currently on open purchase orders
• Purchase Delivery (Warehouse Team)
  • Managed by Warehouse Team
  • This records the actual goods received from the supplier.
  • Updates inventory quantity on hand so stock levels are always accurate based on real physical receipt.
• Purchase Invoice
  • Managed by Finance Team
  • This records the supplier’s billing details and determines the actual cost of goods.
  • It posts accounting entries and ensures proper valuation and reporting.

Supplier invoices may be issued later than the physical goods received. The separation ensures operational control (PO), inventory accuracy (Delivery), and financial correctness (Invoice), so each department can manage its responsibility without mixing processes.

This issue usually happens when the total invoice amount cannot be evenly divided into item unit costs, causing small rounding differences.
Example
Total invoice = RM 100.00

• Goods: 3 units (RM 90.00)
• Freight: RM 10.00

Need to allocate RM 100.00 across 3 units.
To ensure the Purchase Invoice total matches the supplier invoice exactly, you can use the following methods:
Option A: Use more decimal places

1. At the Purchase Invoice form, go to the Items Tab.
2. Enter item unit price up to 6 decimal places such that the rounded total (2 decimal places) matches the supplier invoice amount.

To solve the scenario above:

• RM 33.3333 per unit × 3 = RM 100.00 (after rounding)

Option B: Split items

1. At the Purchase Invoice form, go to the Items Tab.
2. Click button to one of the items
3. Split the quantity into parts (e.g. 10 units → 9 + 1)
4. Assign different unit prices to the split items such that the total matches the supplier invoice amount.

To solve the scenario above:

• 2 units @ RM 33.33
• 1 unit @ RM 33.34

= RM 100.00 exactly

• Qty On-hand: The actual physical quantity available in stock
• Qty Available: The stock quantity available for sale after deducting reserved or allocated stock
  • No delivery note has been created yet from Sales Orders or Invoices
• Pending Shipment: The quantity allocated for outgoing shipments but not yet dispatched.
  • Outgoing delivery note has been created, but shipping has not been performed
• Pending Replenishment: The quantity expected to be restocked but not yet received
  • Incoming delivery note has been created, but replenishment has not been performed
• Open P/O Qty: The quantity of the product currently on open purchase orders, awaiting fulfillment

Step 1: Enable Add-On Feature

1. Open Subscription from User Menu
2. Activate Add-On: Advanced Capability Bundle
3. Click Save

Step 2: Define UOM Conversion (Master Data)

1. From Main Menu → Master Data → UOM Conversion
2. Click + New
3. Enter UOM Conversion Name
4. Define
   • Alternate UOM → e.g. Twin Pack / Bag / Loose Pack
   • Conversion Factor → e.g. 2 (for Twin Pack = 2 units)
5. Save

Step 3: Link to Product

1. From Main Menu → Master Data → Product
2. Click button for the specific product.
3. Assign the UOM Conversion.
4. Save

Step 4: Use Different UOM Conversion

1. From Quotation/Sales Order/Invoice form, select Items tab
2. Click + New, select the product
3. UOM field is populated with Default UOM defined in the product.
4. Select an alternate UOM (e.g. Loose / Bag / Twin Pack).
5. When shipping, inventory will be deducted based on the conversion factor.

Create Delivery Notes

1. From Purchase Order/Sales Order/Invoice Page, edit specific row.
2. Selct Delivery Tab, click + New
3. Enter Delivery Date, Quantity to Deliver
4. Click Apply and Save

Ship/Replenish

1. You can access shipping / replenish form from:
   1. Inventory Page → Click Options → Ship / Replenish (by product)
   2. Invoice / Sales Order / Purchase Order Page → Click Options → Ship / Replenish (by document)
   3. Invoice / Sales Order / Purchase Order Form → Go to Delivery tab → Click Ship / Replenish
   4. Main Menu → Ship / Replenish (view by date)
2. Click the button to edit transactions.
3. Enter Qty Deliver to record quantity ship from/replenish to respective warehouse.
4. Inventory quantity on hand will be updated accordingly upon saving.

Record Serial Numbers:

1. At the bottom of the shipping/replenish form dialog, enter serial numbers for incoming and outgoing items
2. You can record serial numbers using:
   • 📷 Use the camera on mobile devices to scan barcodes for serial number input.
   • Type the serial number manually (or use external barcode scanner devices)
   • Copy from a spreadsheet and paste to the serial numbers input.

A cost shortage happens when purchase invoices have not yet been entered into the system, so the system cannot determine the actual item cost based on purchase price.

Once the purchase invoice is available in the system, you must re-save the invoice (Save Only) to trigger a recalculation of the item cost.

Alternatively, you can go to the Invoice Page → click More Actions → select Update Cost Status. The system will attempt to recalculate the cost for invoices marked with Shortage cost status within the selected month.

“Calculated” means the system has already determined the Cost of Goods Sold (COGS) for the transaction using perpetual inventory

Upon receiving purchase invoices

• Item purchase value is posted to the Inventory Account

When sales invoices are issued

• Item cost is calculated using FIFO (First-In, First-Out) valuation
• Cost is transferred from the Inventory Account to Cost of Goods Sold (COGS)

Non-billable consumption allows you to deduct materials from inventory without charging the customer or showing the item on any invoice or document.

• It is applicable only for Product items
• When enabled, price cannot be set for the item
• The item will still reduce stock quantity on hand upon delivery, but will not affect sales revenue

This function is useful for tracking internal usage of stock

If stock quantity is not deducted, check the delivery status of the invoice or sales order:

If Delivery Status = “None”,
This means no delivery note has been created yet.

1. Edit the invoice/sales order
2. Go to Delivery tab
3. Click + New
4. Enter the Date and Quantity to Deliver for each item.
5. Select the warehouse in Auto ship from to automatically ship the items from the warehouse.
6. Save the delivery note and the invoice.

If Delivery Status = “Ready”,
This means delivery note exists but items have not been shipped yet.

1. Edit the invoice/sales order
2. Go to Delivery tab
3. Select the warehouse in Auto ship from to automatically ship the items from the warehouse.
4. Save the delivery note and the invoice.

If stock quantity is not added, check the delivery status of the purchase order:
If Delivery Status = “None”,
This means no delivery note has been created yet.

1. Edit the purchase order
2. Go to Delivery tab
3. Click + New
4. Enter the Delivery note no, Date and Quantity to Deliver for each item.
5. Select the warehouse in Auto replenish to to automatically replenish the items to the warehouse.
6. Save the delivery note and the purchase order.

If Delivery Status = “In Transit”,
This means delivery note exists but items have not been replenished yet.

1. Edit the purchase order
2. Go to Delivery tab
3. Select the warehouse in Auto replenish to to automatically replenish the items to the warehouse.
4. Save the delivery note and the purchase order.

Enter at least 3 characters of the customer name to search.
You can also search using:

• Customer phone number
• Address
• Identification numbers

1. Open Debtor page from Main Menu → Accounting → Debtor
2. Click the Search button to find the customer
3. Click the button
4. Enter the date range
5. Click the Fetch Data button
6. Click the View Document button
7. Proceed to share, download and print the statement

1. Open Customer page from Main Menu → Operational Data → Customer
2. Click the Search button to find the customer
3. Click on the button.
4. Edit the customer details.
5. Click Save

• When creating/editing Invoice, Sales Order, Scheduling, Quotation, go to Delivery tab (next to Billing) under the Customer panel
• Enable Different from billing info
• Enter the fields that differ from the billing details (e.g. address).
• The delivery details will be reflected in Delivery Notes, Scheduling Calendar, and Pending Jobs in the Dashboard

1. When creating/editing Invoice, Sales Order, Scheduling, Quotation, go to the Customer panel
2. Anonymous Sales (Walk-in customers)
   • Enable Anonymous Sales
   • Suitable for walk-in customers with no available details
   • Invoice will be submitted as a consolidated e-Invoice 7 days after invoice as issued.
   • You can disable Anonymous Sales within 7 days to update customer details.
3. When customer information is available:
   • Enter Name, Contact No., Address, Postcode, City, State, Country, Term
   • For Company (Business customers)
     • Select Company
     • Enter Tax Identification No. (TIN), Business Registration No. and SST Registration No. (if applicable)
     • Click button to retrieve TIN using the Business Registration No.
   • For Individual (Non-business customers)
     • Select Individual
     • Enter NRIC or Passport No.
     • Enable Use Default TIN to use default TIN.
   • If information is incomplete and e-Invoice is not required,
     • Enter “NA” for the unknown fields.
     • Enable Submit as Consolidated e-Invoice under the LHDN e-Invoice panel.
   • Alternatively, click to scan at Taxpayer QR Code (from MyInvois App) to auto-populate the fields.

1. Click the button on the main toolbar to open the search page
2. Select one or more appropriate search criteria (e.g. Customer/Supplier, Contact No., Invoice No., Product)
3. Enter the relevant keywords or values in the Value field

The system will filter and display matching results based on your input, by selecting:

• Purchase Orders — view purchasing records
• Invoices — view invoices records
• Sales Orders — view sales order transactions
• Quotations — view issued quotations
• Jobs — view associated scheduling records

This allows you to quickly trace all related documents and activities from a single search.

1. Open Delivery Note: You can access the Delivery Note from several locations
   • From Pending Jobs (Dashboard) or Scheduling Page
     1. Click button to open Scheduling form
     2. Expand More Information panel.
     3. Click View Document next to Delivery Note No. to open Delivery Note document
   • From Shipping Page
     1. Click button to open Shipping form
     2. Click View Document to open Delivery Note document
   • From Invoice/Sales Order Page
     1. Click button to open Invoice/Sales Order form
     2. Go to Delivery Tab
     3. Click button for the specific delivery note.
     4. Click View Document to open Delivery Note document
2. Click Signature button to open Signature Pad
3. Ask the customer to sign
4. Optionally enter the customer’s name
5. Click Save.
6. The captured signature will be displayed on the Signature line in the document.

1. Open Job Completion Note: You can access the Job Completion Note from several locations
   • From Pending Jobs (Dashboard) or Scheduling Page
     1. Click button to open Scheduling form
     2. Expand More Information panel.
     3. Click View Document next to Job Completion Note No. to open Job Completion Note document
   • From Invoice/Sales Order Page
     1. Click button to open Invoice/Sales Order form
     2. Go to Job Completion Tab
     3. Click button for the specific job completion note.
     4. Click View Document to open Job Completion Note document
2. Click Signature button to open Signature Pad
3. Ask the customer to sign
4. Optionally enter the customer’s name
5. Click Save.
6. The captured signature will be displayed on the Signature line in the document.

1. Open Settings from User Menu
2. Expand Delivery Note, Return Note or *Job Completion Note*
3. Click Insert Signature Placeholder button, { { signature } } will be added to the Footer template.
4. Click Save button

• Go to Scheduling page
• Check via Calendar View:
  • Switch to the Calendar tab
  • Look at the scheduled job entries (nodes) for any attachment indicators
• Or check via List View:
  • Switch to the List tab
  • Look at the Attachment column
• What the icon indicates
  • icon shown → The job has one or more uploaded attachments (photos/videos)
  • No icon → No media files have been uploaded for that job

1. Go to Scheduling page
2. Select the job node in Calendar View
   • Alternatively, switch to the List tab and locate the job to be repeated
3. Click button
4. Click Repeat

Set recurrence details

1. Enter Start Date and End Date
2. Select Frequency
   • Daily – Job repeats every day
   • Weekly – Job repeats on selected weekdays (weekday toggle buttons will appear)
   • Monthly – Job repeats on selected days of the month (day selection toggles will appear)
3. Enter Every to define the interval (e.g. every 2 weeks, every 3 months)

Generate and confirm jobs

1. Click the Generate Job button
2. Review the generated jobs. Make any modification if necessary by clicking button for the specific rows.
3. Click Save to create the jobs.

Scheduling Guide

• Go to Invoice/Sales Order Page
• Click the Options button for the specific invoice or sales order
• Select Schedule to view existing jobs for the invoice or sales order
• If no job exists, click New to create a schedule
• To clone an existing schedule job, click the Options button for the specific job. Available options:
  • Copy → Use this to manually add another schedule → Set a new date/time and save
  • Repeat → Use this for recurring schedules (e.g. weekly/monthly) → Define the recurrence pattern and the system will automatically generate scheduled jobs

1. From Main Menu → Accounting → Bank Reconciliation
2. Select Account
3. Select Month or use the arrows to navigate.
4. Optionally, uncheck Show Pending Reconciliation to include already reconciled transactions.
5. Click Fetch Transactions button to load transactions for the selected account.
6. Compare each transaction with your Bank Statement
7. Tick the checkboxes for matched transactions,
8. Click Save to complete the bank reconciliation.

Go to User Menu → Subscription.

In the Add-On: 10 Sub-users section, set the Add-on Quantity based on how many packs you need. Each unit represents 10 sub-users.

For example:

• Add On Qty 1 = up to 10 sub-users
• Add On Qty 2 = up to 20 sub-users
• Add On Qty 3 = up to 30 sub-users

Click Save to activate the add-on.

Setup: Create Sub-User Role

1. Open Sub Users from User Menu
2. Select Sub-user roles tab
3. Click New button to create a sub-user role.
4. Set permissions as follows:
   • For employees, set Business Transaction → Expense → Self-Service
     • Permission to create, view, and submit own expenses only. Approval access is not allowed.
   • For approvers, set Business Transaction → Expense → Full Access
     • Permission to view, create, edit, approve, reject, cancel, and manage all expenses.

Employee submit expenses

1. Open Expense page from main menu
2. Click the New button
3. Upload Receipts or support documents
4. Select Expense Account
5. Enter all fields:
   • Date
   • Description
   • Amount
   • Reference No.
6. Save the expense as Submitted

Manager approve expenses

1. Open Expense page from main menu
2. Click Select Status and select Submitted
3. Click to open the expense
4. Review details of the submitted claim
5. Enter Remark if needed
6. Save the expense as Approved or Rejected

A single account can be logged in and used simultaneously across multiple devices, and it may also be accessed by different users.

However, for better control and traceability, especially in a multi-employee environment, it is recommended to create Sub-Users with individual login credentials and role-based permissions.

This allows you to:

• Assign different access levels for each employee
• Track actions by individual users (audit trail)
• Improve security and accountability

Learn how to set up sub-users here

Step 1: Create Sub-User Role

1. Open Sub Users from User Menu
2. Select Sub-user roles tab
3. Click New button to create a sub-user role.
4. Set permissions as follows:
   • Business Transaction → Scheduling → Read-only
     • Can view schedules but cannot edit
     • Can access Delivery Notes and Job Completion Notes from the Schedule Form.
   • Dashboard → Pending Job → Full Access
     • Can view pending jobs in Dashboard
     • Can Start and Complete jobs
     • Can upload media files related to the job.
   • Inventory → Ship → Read-only
     • Can open Delivery Notes document
     • Can capture Customer Signature at Delivery Notes
   • Business Transaction → Job Completion Note → Full Access
     • Can create and edit Job Completion Notes from Schedule Form. (Set Read-Only if not allowed)
     • Can open Job Completion Notes document
     • Can capture Customer Signature at Job Completion Notes
   • Select lowest access level for all other features.
5. Click the Save button.

Step 2: Create Sub-User

1. Select Sub-user roles tab
2. Click New button to create a sub-user.
3. Enter Username & Password (temporary)
4. Assign Employee (configured at Settings)
5. Select the created Sub-User Role
6. Click the Save button.

Check out the setup guide for step-by-step instructions on configuring your system, including settings, master data, inventory, pricing, and chart of accounts.
This will help you get your Chillhub account fully ready for daily operations.

Chillhub supports common web image formats, including JPEG, PNG, GIF, WebP, SVG, and AVIF.
Recommended maximum logo dimensions:

• Max width: 567 pixels
• Max height: 132 pixels

If the uploaded logo exceeds these dimensions, it will be automatically resized proportionally to fit.

To upload your logo:

1. Go to User Menu → Settings → General
2. Upload your company logo in the designated section

Chillhub offers a Progressive Web App (PWA) that can be installed on your device for a seamless experience, just like a native app. It is available on iPhone, Android, and PC browsers.
For step-by-step installation instructions, visit:
🔗 https://wiki.chillhub.com.my/doku.php?id=app_installation

Refer to the guide below: Batch Import Guide

Refer to the guide below: Import/Export Pricing Data